Just a quick note to say thank you to the whole team at West Valley Suzuki. The Jetta is running great and we love it. please let Bob, Kevin, Tory and Debbie know that our experience was amazing. We look forward to sending people your way.
John & Annie
I would like to take this opportunity to express my gratitude and thanks for one of your service advisors at the West Valley Suzuki dealership in SLC, UT. I own a 2004 Forenza with 31,000 miles.
The service at this dealership has always been great, but on this occasion, I seen first hand what a concerned service advisor could do. My warranty had expired by 3 1/2 months and I was initially told that the car would not be covered under my current warranty. Obviously i was upset and expressed my concern and disbelief. The service advisor, Mr. Melara, told me he would see what he could do and understood my frustrations. He was polite, courteous and professional in his dealings with me.
A short time later he called me back and told me that he had received permission to go ahead and cover this work under warranty and that there would be no cost to me. He further said that he had arranged a rental car for me in hopes that the inconvenience and problem I was having with my vehicle would be lessened by this service. He made me an appointment to bring the car in the next morning at 9am. When i arrived, he had already called the rental company and they were en-route to pick me up. The entire experience was extremely well handled and I again want to thank Mr. Melara for his concern and professionalism in the way he handled this particular case.
I know I have probably thanked you already, but I needed to say it again. Thank you from the bottom of my heart. I am really happy for all the support I received from all of you in obtaining my Suzuki Forenza. From your estute, professiona sales consultant Scott Brinton, His Sales Manger who stepped up to the plate when Scott was out of the office, Tory Holmstead, and your incredible finance manager Debbie Olsen. She really performed a miracle in helping me I would also like to thank your personthat answers the phone. He is courteous, expediant, and kind.
God bless all of you. Sincerely,
The greatest staff at West Valley Suzuki, Thank you so much for all of your help and assistance in purchasing the perfect car for us the other night. We look forward to our Suzuki Forenza. Driving and taking the best care we can possably of it. You are all so wonderful and we are pleased with our experience. We look forward to doing business with you in the future.
Chris & Beth S.
The people at West Valley Suzuki made my experience a very pleasant one. These guys really care about their customers. I will definitely buy another car from them. Special thanks to Brian Munro and my hat goes off to Mehdi, manager. Their word is as good as gold!
West Point, Utah
Dear Sir or Madam,
Recently I developed transmission problems with my 2004 Suzuki Grand Vitara. The vehicle only has about 23,000 miles on it. I contact service manager Terry Beckstead concerning this matter. She is extremely helpful to me and told me that the repairs would be covered by the vehicle warranty. She was very honest and told me that it would take awhile to get the part. Terry kept me informed of work process throughout the process. I felt that she went out of her way to help me get my vehicle back on the road as soon as possible.
I am really happy with the way I was treated at West Valley Suzuki and will be sure to let other know about it. Thanks again to Terry and her crew.